CUSTOMER SERVICES
Contact
Contact
To give you the best experience, we have partnered with Jackson’s Art Supplies so that orders can be sent as efficiently as possible. This means that all customer service is done within their teams, unless specified.
We recommend calling our Customer Service Team if you wish to:
- – Cancel an order (before dispatch)
- – Amend an order’s delivery address (before dispatch)
- – Make any other urgent queries
Our UK Customer Service Team is available on +44 (0)207 254 0077
Alternatively, email us at [email protected]
Monday – Friday: 9am – 5.30pm GMT
Saturday: 10am – 4pm GMT
Shipping rates
Shipping rates
- For orders under £100, a flat shipping rate of £5 will apply.
- Enjoy FREE standard shipping on all orders over £100.
We work diligently to process and dispatch your order as quickly as possible. Please note that delivery times may vary depending on your location and the current demand. You will receive a confirmation email with tracking information once your order has been shipped.
We partner with reputable carriers to deliver your items securely. While we strive to meet estimated delivery times, please keep in mind that unexpected delays due to external factors may occur. Rest assured, our customer support team is available to assist you with any questions or concerns related to your order’s shipping status.
Return guidelines
Return guidelines
RETURNS GUIDELINES
We hope that you‘re delighted with every purchase you make from us, but if for any reason you‘re not entirely satisfied, our experienced Customer Service Team are on hand to help you.
Returning Unwanted Items
Should you wish to return an unwanted item, please follow these instructions:
- Download and complete the Product Returns Form
- Include the form in the parcel with the unwanted item(s).
- Send the parcel to our Returns team at the address below.
Make sure the item arrives with us in its original saleable condition, and within 30 days from receipt of your order.
Jackson’s Returns Team
Jackson’s Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN
Please note, we are unable to refund the original shipping or the return costs. Unlike some areas of ecommerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don’t build a returns price into our selling price, and we’re unable to refund the original delivery costs.
If you wish to return an unwanted item, we are more than happy to refund for the product itself, if it’s in a resalable condition.
Please note, we are unable to accept unwanted returns for the following items:
- Gift Vouchers
- Pressed metal leaf
- Cut to order paper sheets
- Clearance items
- Special Order items
- Bespoke frames, canvas, and panels
Returns for these products may be sent back to you.
Faulty or Damaged Items
If your order contains faulty or damaged items, please contact our Customer Service Team instead, and they will assist you.
Amending or Cancelling an Order
We’re unable to cancel or amend orders after they’ve been placed. If you’ve made a mistake with your order, such as stating an incorrect delivery address, please contact our Customer Service Team swiftly, and they will assist you.